FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
Items are usually dispatched within 1 business day but this may take longer at busier times. Business days are Monday to Friday (excluding any UK national holidays).
We offer Standard and Express delivery in the UK. This will usually be with Royal Mail however, we may use a different provider in certain situations, such as large orders where other providers may be able to provide more suitable and cost effective services.
DO YOU SHIP INTERNATIONALLY?
Yes, Plant A Smile offer international delivery. International postage costs will be calculated at check out.
WHAT IS THE DIFFERENCE BETWEEN 'SHOP' AND 'ETSY SHOP'?
Plant A Smile has both a Website Shop and an Etsy Shop (a popular e-commerce marketplace). Some wholesalers restrict the sale of their products on these popular marketplaces, and therefore we have a wider range of products available on our Website Shop. However, if your prefer, you can shop on our Etsy Shop. As you will no longer be shopping directly on Plant A Smile's website, you will have different shop policies and therefore no offers or promotions advertised on our website (such as free delivery etc.) will apply, unless stated on our Plant A Smile Co. Etsy Shop.
You can also visit our Etsy Shop to see our 5/5 reviews!
CAN I CANCEL MY ORDER?
We don't accept cancellations but please contact us if you have any problems with your order.
WHERE IS MY ITEM, IT'S NOT ARRIVED?
If your item hasn't arrived after 3 days of the estimated delivery date, please contact us.
WHAT IF MY ITEM ARRIVES DAMAGED?
In the rare case your item arrives damaged, please contact us to arrange a replacement.
WHAT IS YOUR RETURN POLICY?
We gladly accept returns and exchanges within 14 days of delivery, just post your item back to us. You are responsible for return postage costs and the item must must be returned in its original condition or you will be responsible for any loss in value.
We do not accept returns or exchanges for custom or personalised orders, perishable products (like plants) or items on sale.